Refund and Returns Policy for Tinnimagicnie – Luxury Watches
Effective Date: December 21, 2024
At Tinnimagicnie, we are committed to ensuring you are completely satisfied with your purchase of luxury timepieces. We understand that sometimes an item may not meet your expectations, and we strive to make the return and refund process as easy and straightforward as possible. Please read our Refund and Returns Policy carefully to understand your rights and responsibilities when shopping with us.
1. Returns Eligibility
You are eligible to return your purchase from Tinnimagicnie within 30 days from the date of delivery if:
- The watch is in its original, unworn condition, with all tags, packaging, and documentation intact.
- The watch has not been damaged, altered, or customized in any way.
- You have the original proof of purchase (order confirmation, receipt, or email).
Please ensure the watch is securely packaged for return to avoid any damage during transit. We recommend using a trackable shipping method for returns.
2. Non-Returnable Items
Some items are non-returnable and non-refundable. These include:
- Watches that have been worn, engraved, or altered in any way.
- Custom-made or personalized items that were tailored specifically for you.
- Watches with missing or damaged packaging, certificates, or accessories.
If you are unsure whether an item is returnable, please contact our customer service team at info@tinnimagicnie.com or (715) 635-2501 for assistance.
3. Return Process
To initiate a return, please follow these steps:
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Contact Us: Email us at info@tinnimagicnie.com or call (715) 635-2501 within 30 days of receiving your order to request a return authorization. Please provide your order number, details about the item(s) you wish to return, and the reason for the return.
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Return Authorization: Upon receiving your return request, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send the item(s) back. Returns without an RMA number will not be accepted.
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Ship the Item: Carefully package the item(s) along with all original documents, tags, and packaging. Ship the package to the address we provide, using a reliable, trackable shipping service. You are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, damaged product).
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Inspection: Once we receive your return, our team will inspect the item to ensure it meets our return criteria. If the item is in acceptable condition, we will process your refund.
4. Refund Process
Once your return is approved and the item has been inspected, we will issue a refund to your original payment method. Refunds will be processed within 7-10 business days of receiving the returned item.
- Shipping costs are non-refundable. If you received free shipping on your order, the cost of shipping will be deducted from your refund.
- If your return is due to a defective or incorrect item, we will reimburse you for return shipping costs.
Please note that it may take additional time for the refund to appear on your bank statement depending on your payment provider.
5. Exchanges
At Tinnimagicnie, we do not offer direct exchanges. If you would like a different watch, please return the original item for a refund and place a new order for the desired product. If you need assistance with this process, feel free to contact our customer service team at info@tinnimagicnie.com or (715) 635-2501.
6. Damaged or Defective Items
If you receive a damaged or defective watch, please contact us immediately at info@tinnimagicnie.com or (715) 635-2501. We will provide instructions for returning the item, and we will either send you a replacement or issue a full refund, including shipping costs.
7. Return Shipping Costs
For most returns, the customer is responsible for the shipping costs associated with returning the product. If you are returning an item due to a defect, incorrect item, or error on our part, we will cover the return shipping costs.
We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive the returned item if it is lost or damaged during return shipping.
8. Contact Us
If you have any questions or need assistance with a return or refund, please do not hesitate to contact us. Our customer service team is here to assist you and ensure your experience with Tinnimagicnie is as smooth as possible.
Tinnimagicnie
Street: 3118 Kilstrom Rd, Webster, Wisconsin (WI), United States
Phone number: (715) 635-2501
Email: info@tinnimagicnie.com
Website: tinnimagicnie.com
9. Policy Updates
Tinnimagicnie reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on our website with an updated effective date. We encourage you to review our policy periodically to stay informed of any updates.