RETURN & EXCHANGE POLICY

Effective Date: February 21, 2025

At TINNIMAGICNIE, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy to provide you with peace of mind. This policy outlines the terms and conditions for returning or exchanging an item purchased from https://tinnimagicnie.com.

1. RETURN & EXCHANGE PERIOD

  • We accept returns and exchanges within 30 days of the delivery date.
  • Items must be unused, unworn, and in their original condition with all tags, protective films, and packaging intact.
  • A valid proof of purchase (order confirmation or receipt) is required for all returns and exchanges.

2. NON-RETURNABLE & NON-EXCHANGEABLE ITEMS

Certain items cannot be returned or exchanged, including:

  • Personalized or engraved watches
  • Final sale or clearance items
  • Items that show signs of wear, damage, or alteration
  • Gift cards and digital products

If an item does not meet our return eligibility criteria, it will be sent back to the customer at their expense.

3. HOW TO INITIATE A RETURN OR EXCHANGE

To request a return or exchange, please follow these steps:

  1. Contact Us – Email info@tinnimagicnie.com or call (715) 635-2501 with your order number and reason for return.
  2. Receive Authorization – Our team will review your request and provide return instructions along with a Return Authorization Number (RA#).
  3. Ship the Item – Securely package the item and ship it back using a trackable shipping service. The RA# must be included inside the package.
  4. Processing & Refund – Once we receive and inspect the returned item, we will process the refund or exchange within 7-10 business days.

4. SHIPPING COSTS & REFUNDS

  • Return Shipping Costs: Customers are responsible for return shipping fees unless the return is due to a defect or an error on our part.
  • Refund Method: Refunds will be issued to the original payment method used during checkout.
  • Shipping Fees: Original shipping charges are non-refundable, except in cases where we made an error with the order.

5. EXCHANGES

  • If you need a different watch model, size, or color, you can request an exchange within 30 days.
  • Exchanges are subject to product availability. If the requested item is unavailable, we may offer a store credit or refund instead.
  • Customers are responsible for return shipping costs unless the exchange is due to a defective or incorrect item.

6. DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

  • Provide clear photos of the damaged item and packaging.
  • We will offer a free replacement or a full refund, depending on your preference.
  • In some cases, we may request that the defective item be returned before issuing a refund or replacement.

7. LATE OR MISSING REFUNDS

If you haven’t received a refund after 10 business days, please:

  • Check your bank account or payment method.
  • Contact your credit card provider, as processing times may vary.
  • If the issue persists, email us at info@tinnimagicnie.com for assistance.

8. INTERNATIONAL RETURNS

For international orders, customers are responsible for:

  • Return shipping costs
  • Any applicable customs duties or taxes
  • Ensuring the package is securely shipped with tracking and insurance

We do not cover customs fees for returned items. If an international package is lost in transit, we are not responsible for the loss.

9. CONTACT US

For any return or exchange inquiries, feel free to contact our support team:

📍 Address: 3118 Kilstrom Rd, Webster, Wisconsin (WI), United States
📞 Phone: (715) 635-2501
📧 Email: info@tinnimagicnie.com
🌐 Website: https://tinnimagicnie.com

We are committed to providing high-quality watches and an exceptional shopping experience. Thank you for choosing TINNIMAGICNIE!