SHIPPING POLICY

Effective Date: February 21, 2025

At TINNIMAGICNIE, we are committed to providing fast, reliable, and secure shipping services to our customers worldwide. This Shipping Policy outlines our shipping options, estimated delivery times, costs, and important details regarding order fulfillment.

1. SHIPPING LOCATIONS

We offer domestic and international shipping to ensure customers worldwide can enjoy our premium timepieces. If your country is not listed during checkout, please contact us at info@tinnimagicnie.com for further assistance.

2. SHIPPING METHODS & DELIVERY TIMES

We partner with trusted carriers such as UPS, FedEx, USPS, and DHL to ensure safe and timely deliveries. Estimated delivery times depend on the shipping method selected at checkout.

Domestic Shipping (United States)

  • Standard Shipping: 5 to 7 business days
  • Expedited Shipping: 2 to 3 business days
  • Overnight Shipping: 1 business day (orders must be placed before 3:00 PM CST)

International Shipping

  • Canada & Mexico: 7 to 12 business days
  • Europe: 10 to 15 business days
  • Asia: 12 to 20 business days
  • Australia & Other Countries: 14 to 25 business days

Note: International shipments may be subject to customs clearance and local import regulations, which could affect delivery times.

3. ORDER PROCESSING TIME

  • Orders are typically processed within 1 to 3 business days (excluding weekends and holidays).
  • Custom or engraved orders may require an additional 3 to 5 business days for processing.
  • Once an order is processed and shipped, customers will receive an email notification with tracking information.

4. SHIPPING COSTS

  • Standard domestic shipping is free for orders over $200.
  • Shipping fees for expedited and overnight shipping options will be calculated at checkout.
  • International shipping costs vary depending on the destination and selected shipping method.
  • Customs duties, import taxes, and any additional fees imposed by the destination country are the customer’s responsibility and are not included in the shipping cost.

5. TRACKING YOUR ORDER

Once a package has shipped, a tracking number will be sent via email. Customers can monitor their shipment’s progress using the provided tracking link.

If there are any issues with tracking or delays, please contact our support team for assistance.

6. SHIPPING RESTRICTIONS

While we strive to deliver globally, certain restrictions apply:

  • PO Boxes & Military Addresses: We can ship to PO Boxes and APO/FPO addresses via USPS, but express shipping may not be available for these locations.
  • Remote Areas: Deliveries to rural or remote locations may take longer than estimated delivery times.
  • Customs Delays: International shipments may be subject to customs clearance, which is beyond our control and may affect delivery times.

7. LOST, DAMAGED, OR DELAYED SHIPMENTS

Lost Packages

If a package is marked as delivered but has not been received:

  • Check with neighbors, building management, or the local post office.
  • If the package is still missing, contact us within 7 days of the expected delivery date at info@tinnimagicnie.com.

Damaged Shipments

If your item arrives damaged, please:

  • Take photos of the package and product immediately.
  • Contact us at info@tinnimagicnie.com within 48 hours of delivery to initiate a claim.

Shipping Delays

We are not responsible for delays caused by factors outside our control, such as:

  • Severe weather conditions
  • Customs clearance procedures
  • Carrier service disruptions

If your order is significantly delayed, our team will assist in tracking and resolving the issue.

8. CHANGES TO SHIPPING ADDRESS

  • If a customer needs to update their shipping address, they must contact us within 12 hours of placing the order.
  • Address changes cannot be made after the order has been shipped.

9. INTERNATIONAL CUSTOMS & DUTIES

For international shipments:

  • Customs duties, import taxes, and fees vary by country and are the customer’s responsibility.
  • These fees are not included in the shipping charges at checkout.
  • We recommend checking with your local customs office for estimated charges before placing an order.

If a package is held at customs, it is the customer’s responsibility to provide necessary documentation or pay any applicable fees for clearance.

10. CONTACT US

For any shipping-related inquiries, customers can reach out to us through:

📍 Address: 3118 Kilstrom Rd, Webster, Wisconsin (WI), United States
📞 Phone: (715) 635-2501
📧 Email: info@tinnimagicnie.com
🌐 Website: https://tinnimagicnie.com

We are committed to ensuring a smooth and efficient shipping experience. Thank you for choosing TINNIMAGICNIE!